3 接通電話(huà) Getting through
很多人在打電話(huà)的時(shí)候,，并不會(huì)自報(bào)家門(mén),，所以你可以禮貌地問(wèn)對(duì)方的姓名，人家不會(huì)生氣的,。例子：
A: Can I speak to Mr Smith, please? / Is Mr Smith there, please?
我能和史密斯先生通話(huà)么,？/ 史密斯先生在么？
B: May I ask who's calling? / Could I have your name, please?
請(qǐng)問(wèn)您是,？/ 能否告知您的姓名,？
A: Yes, this is Tom Cruise speaking.
我是湯姆·克魯斯。
在公司里,，接起電話(huà)要先報(bào)上自己的名字,，而不是問(wèn)對(duì)方是誰(shuí)，“Who's there?”聽(tīng)起來(lái)很不禮貌,。
但是不要說(shuō)“I am”或“My name is”,，直接在自己的名字后面加上“speaking”就可以了。比如,，
Hello, John Smith speaking.
你好,，我是約翰·史密斯。
最好再加上公司的名字：
?This is John Smith from China Daily.
我是中國(guó)日?qǐng)?bào)約翰·史密斯,。
如果對(duì)方找的人正是你,，對(duì)話(huà)則是這樣的。
A: Can I speak to Jane, please,？
可以幫我接一下簡(jiǎn)嗎,？
B: Speaking.
我就是。
4 留信息 Leaving or taking a message
對(duì)方要找的人不在,，你可以說(shuō)明情況,，注意在句首禮貌地加上“I'm afraid”或者 "I'm sorry"。比如：
I'm afraid Mr Smith is out of the office today.
抱歉史密斯先生今天不在公司,。
其他可能的情況還有：
off sick today.
請(qǐng)病假了
in a meeting.
開(kāi)會(huì)中
on holiday.
休假了
或者
I'm afraid his line is engaged.
他正在通話(huà)中,。
接下來(lái)，你就可以問(wèn)對(duì)方是否需要留信息,。
A: Would you like to leave a message?
您需要留個(gè)言么,？
B: Could you ask him to call me back? / Could you ask him to return my call?
能否讓他給我回個(gè)電話(huà),？/ 能讓他給我回個(gè)電話(huà)么？
如果你想讓對(duì)方幫忙捎個(gè)信,，則要說(shuō),，Could you take a message？
5 打給陌生人 Calling someone you don't know
可能你的老板讓你給一個(gè)不認(rèn)識(shí)的人打電話(huà),，那你就應(yīng)當(dāng)先自我介紹,，然后提一提老板的名字。
A: Hello, this is Sarah Brown calling, from China Daily.
你好,，我是中國(guó)日?qǐng)?bào)的沙拉·布朗,。
B: Hello, what can I do for you? / Hello, how can I help you?
你好，我能為您做點(diǎn)什么,？
A: I'm calling on behalf of Tom Cruise.
/ Tom Cruise suggested that I call you.
/ Tom Cruise asked me to call you.
我是代阿湯哥來(lái)電話(huà)的,。/ 阿湯哥讓我給您打電話(huà)。 作者: 藍(lán)絲巾1 時(shí)間: 2016-3-28 16:01 6 通話(huà)有問(wèn)題時(shí) When there's a problem
聽(tīng)不清對(duì)方的話(huà)
I'm sorry, could you speak up, please?
不好意思,，你能大聲點(diǎn)嗎,？
I'm sorry, I can't hear you very well.
不好意思，我聽(tīng)不清您的話(huà),。
I'm sorry, the line's bad – could you repeat what you just said?
不好意思,，線(xiàn)路很差，您能重復(fù)一下剛剛的話(huà)么,？ 沒(méi)聽(tīng)懂對(duì)方的意思
I'm sorry, could you repeat that please?
不好意思,，你能重復(fù)一下嗎？
Sorry, I didn't quite catch that.
不好意思,，我沒(méi)聽(tīng)清,。
Sorry, I didn't catch your surname.
抱歉，我沒(méi)聽(tīng)清你的姓名,。
I'm sorry, I didn't get that. Could you say it again, please?
不好意思,，我沒(méi)聽(tīng)到，您能再說(shuō)一遍么,？
I'm afraid I don't follow you. Could you repeat it, please?
不好意思，我沒(méi)聽(tīng)明白,，您能重復(fù)一下么,？
I'm sorry, I'm not sure I understand. Would you mind explaining it again, please?
不好意思，我好像沒(méi)弄懂,，您介意再解釋一下么,？
糾正對(duì)方的說(shuō)法
Actually, it's 16, not 60.
事實(shí)上，是16,，不是60.（著重強(qiáng)調(diào)引起困惑的詞）
I'm sorry, but I think there's been a misunderstanding. The payment's due next week, not next month.
不好意思,，但我認(rèn)為這里有點(diǎn)誤會(huì),。這筆賬下周到期，而不是下個(gè)月,。
I'm sorry, but that's not quite right..
不好意思,，不是這樣的……
確認(rèn)自己是否理解正確
So if I understand you correctly…
所以如果我理解得正確的話(huà)……
When you say… do you mean…?
你說(shuō)的……，是……意思嗎,？
學(xué)習(xí)完畢,，我們?cè)賮?lái)一組小測(cè)試鞏固一下。 1. Good morning. Can you put me __ to Susan Black, please?
a. back
b. on
c. through
c. put someone through：將某人接通到另一個(gè)電話(huà),。
2. I'm afraid that Dan is tied __ at the moment.
a. on
b. through
c. up
c. tied up: 忙著做某事
3. Can I read that __ to you? Your phone number is 00 44 ....
a. away
b. back
c. on
b. read something back：重復(fù)確認(rèn)諸如電話(huà)號(hào)碼之類(lèi)的口信或者信息 4. I'm not sure if she's in yet. Hold __ and I'll check for you.
a.back
b.on
c.up
b. hold on：等等
5. Hang __ - let me get a pen. OK, so what's your number again?
a.in
b.on
c.up
b. hang on：稍等片刻,，比hold on語(yǔ)氣更隨意些（more informal）。
6. If you get a nuisance call, just hang __.
a.on
b.through
c.up
c. hang up：掛斷電話(huà),，也可以說(shuō)成“put the phone down on someone”,。
a nuisance call：騷擾電話(huà)。
7. It took me 30 minutes to get __ to customer service.
a.over
b.through
c.up
b. get through to a person：試圖打通某人的電話(huà)
8. Can you get __ to me later today?
a.back
b.through
c.up
a. get back to someone：給某人回電話(huà)
（中國(guó)日?qǐng)?bào)網(wǎng))