6 通話有問題時 When there's a problem
聽不清對方的話
I'm sorry, could you speak up, please?
不好意思，你能大聲點嗎,？
I'm sorry, I can't hear you very well.
不好意思,，我聽不清您的話。
I'm sorry, the line's bad – could you repeat what you just said?
不好意思,，線路很差,，您能重復一下剛剛的話么？
沒聽懂對方的意思
I'm sorry, could you repeat that please?
不好意思,，你能重復一下嗎,？
Sorry, I didn't quite catch that.
不好意思，我沒聽清,。
Sorry, I didn't catch your surname.
抱歉,，我沒聽清你的姓名。
I'm sorry, I didn't get that. Could you say it again, please?
不好意思，我沒聽到,，您能再說一遍么,？
I'm afraid I don't follow you. Could you repeat it, please?
不好意思，我沒聽明白,，您能重復一下么,？
I'm sorry, I'm not sure I understand. Would you mind explaining it again, please?
不好意思，我好像沒弄懂,，您介意再解釋一下么,？

糾正對方的說法
Actually, it's 16, not 60.
事實上，是16,，不是60.（著重強調引起困惑的詞）
I'm sorry, but I think there's been a misunderstanding. The payment's due next week, not next month.
不好意思,，但我認為這里有點誤會。這筆賬下周到期,，而不是下個月,。
I'm sorry, but that's not quite right..
不好意思，不是這樣的……

確認自己是否理解正確
So if I understand you correctly…
所以如果我理解得正確的話……
When you say… do you mean…?
你說的……,，是……意思嗎,？

學習完畢，我們再來一組小測試鞏固一下,。
1. Good morning. Can you put me __ to Susan Black, please?
a. back
b. on
c. through
c. put someone through：將某人接通到另一個電話,。

2. I'm afraid that Dan is tied __ at the moment.
a. on
b. through
c. up
c. tied up: 忙著做某事

3. Can I read that __ to you? Your phone number is 00 44 ....
a. away
b. back
c. on
b. read something back：重復確認諸如電話號碼之類的口信或者信息
4. I'm not sure if she's in yet. Hold __ and I'll check for you.
a.back
b.on
c.up
b. hold on：等等

5. Hang __ - let me get a pen. OK, so what's your number again?
a.in
b.on
c.up
b. hang on：稍等片刻，比hold on語氣更隨意些（more informal）,。

6. If you get a nuisance call, just hang __.
a.on
b.through
c.up
c. hang up：掛斷電話,，也可以說成“put the phone down on someone”。
a nuisance call：騷擾電話,。

7. It took me 30 minutes to get __ to customer service.
a.over
b.through
c.up
b. get through to a person：試圖打通某人的電話

8. Can you get __ to me later today?
a.back
b.through
c.up
a. get back to someone：給某人回電話
（中國日報網(wǎng))