你真的會(huì)用英語(yǔ)打電話么，敢不敢來(lái)測(cè)一測(cè),？

藍(lán)絲巾1

是不是覺(jué)得學(xué)了這么多年英語(yǔ),，打個(gè)電話應(yīng)該沒(méi)啥問(wèn)題了吧……下面首先就有幾個(gè)最基礎(chǔ)的問(wèn)題,，試試看你是否答得上來(lái)吧！

1. 給你一串電話號(hào)碼,，01712223344,，該怎么念？
不要告訴我你老老實(shí)實(shí)一個(gè)字一個(gè)字地念下來(lái)了……

2. 不知姓名的人來(lái)電話,，你怎樣詢問(wèn)對(duì)方名字,？
要禮貌地問(wèn)喲。

3. 在工作崗位接起電話,，你第一句要說(shuō)的是什么,？
“Hello？”如果你這么說(shuō),，會(huì)被罵不專業(yè)的……
自報(bào)家門,？沒(méi)錯(cuò)，但可不是說(shuō)“I am”或者“My name is”哦……

4. 對(duì)方找的人正是你,，你應(yīng)該怎么說(shuō),？
“Yes, I am.”？“ Yes, this is!”,？都錯(cuò),！

以上問(wèn)題你是否能流暢答出來(lái)？如果不能,，就接著往下看,，答案都在里面了。

1 怎么念電話號(hào)碼 Giving numbers
念一串電話號(hào)碼時(shí),，最好每三個(gè)或四個(gè)數(shù)字中間停頓一下,。
連在一起的兩個(gè)或三個(gè)相同數(shù)字，可以用double或triple,，比如：
222讀作triple two,；
3344讀作double three, double four；
5555可以讀作double five, double five,，如果要說(shuō)“five five five five”也可以,，但是不要說(shuō)four five哦，那是45。

2 郵箱地址怎么說(shuō) Saying email addresses
@ 讀作 “at”,，所以,，[email protected]就是"John, at, gmail, dot, com"。
如果用戶名的部分有標(biāo)點(diǎn)符號(hào),，常見(jiàn)的幾種這么讀：
/ 讀作"forward slash",。
– 讀作 "hyphen ['haif?n]" or a "dash"。
_ 讀作 "underscore",。

3 接通電話 Getting through
很多人在打電話的時(shí)候,，并不會(huì)自報(bào)家門，所以你可以禮貌地問(wèn)對(duì)方的姓名,，人家不會(huì)生氣的,。例子：
A: Can I speak to Mr Smith, please? / Is Mr Smith there, please?
我能和史密斯先生通話么？/ 史密斯先生在么,？
B: May I ask who's calling? / Could I have your name, please?
請(qǐng)問(wèn)您是,？/ 能否告知您的姓名？
A: Yes, this is Tom Cruise speaking.
我是湯姆·克魯斯,。
在公司里,，接起電話要先報(bào)上自己的名字，而不是問(wèn)對(duì)方是誰(shuí),，“Who's there?”聽起來(lái)很不禮貌,。
但是不要說(shuō)“I am”或“My name is”，直接在自己的名字后面加上“speaking”就可以了,。比如,，
Hello, John Smith speaking.
你好，我是約翰·史密斯,。
最好再加上公司的名字：
?This is John Smith from China Daily.
我是中國(guó)日?qǐng)?bào)約翰·史密斯。
如果對(duì)方找的人正是你,，對(duì)話則是這樣的,。
A: Can I speak to Jane, please？
可以幫我接一下簡(jiǎn)嗎,？
B: Speaking.
我就是,。

4 留信息 Leaving or taking a message
對(duì)方要找的人不在，你可以說(shuō)明情況,，注意在句首禮貌地加上“I'm afraid”或者 "I'm sorry",。比如：
I'm afraid Mr Smith is out of the office today.
抱歉史密斯先生今天不在公司。

其他可能的情況還有：
off sick today.
請(qǐng)病假了
in a meeting.
開會(huì)中
on holiday.
休假了

或者
I'm afraid his line is engaged.
他正在通話中,。
接下來(lái),，你就可以問(wèn)對(duì)方是否需要留信息。
A: Would you like to leave a message?
您需要留個(gè)言么？
B: Could you ask him to call me back? / Could you ask him to return my call?
能否讓他給我回個(gè)電話,？/ 能讓他給我回個(gè)電話么,？
如果你想讓對(duì)方幫忙捎個(gè)信，則要說(shuō),，Could you take a message,？

5 打給陌生人 Calling someone you don't know
可能你的老板讓你給一個(gè)不認(rèn)識(shí)的人打電話，那你就應(yīng)當(dāng)先自我介紹,，然后提一提老板的名字,。
A: Hello, this is Sarah Brown calling, from China Daily.
你好，我是中國(guó)日?qǐng)?bào)的沙拉·布朗,。
B: Hello, what can I do for you? / Hello, how can I help you?
你好,，我能為您做點(diǎn)什么？
A: I'm calling on behalf of Tom Cruise.
/ Tom Cruise suggested that I call you.
/ Tom Cruise asked me to call you.
我是代阿湯哥來(lái)電話的,。/ 阿湯哥讓我給您打電話,。

藍(lán)絲巾1

6 通話有問(wèn)題時(shí) When there's a problem
聽不清對(duì)方的話
I'm sorry, could you speak up, please?
不好意思，你能大聲點(diǎn)嗎,？
I'm sorry, I can't hear you very well.
不好意思,，我聽不清您的話。
I'm sorry, the line's bad – could you repeat what you just said?
不好意思,，線路很差,，您能重復(fù)一下剛剛的話么？
沒(méi)聽懂對(duì)方的意思
I'm sorry, could you repeat that please?
不好意思,，你能重復(fù)一下嗎,？
Sorry, I didn't quite catch that.
不好意思，我沒(méi)聽清,。
Sorry, I didn't catch your surname.
抱歉,，我沒(méi)聽清你的姓名。
I'm sorry, I didn't get that. Could you say it again, please?
不好意思,，我沒(méi)聽到,，您能再說(shuō)一遍么？
I'm afraid I don't follow you. Could you repeat it, please?
不好意思,，我沒(méi)聽明白,，您能重復(fù)一下么？
I'm sorry, I'm not sure I understand. Would you mind explaining it again, please?
不好意思,，我好像沒(méi)弄懂,，您介意再解釋一下么？

糾正對(duì)方的說(shuō)法
Actually, it's 16, not 60.
事實(shí)上,，是16,，不是60.（著重強(qiáng)調(diào)引起困惑的詞）
I'm sorry, but I think there's been a misunderstanding. The payment's due next week, not next month.
不好意思，但我認(rèn)為這里有點(diǎn)誤會(huì)。這筆賬下周到期,，而不是下個(gè)月,。
I'm sorry, but that's not quite right..
不好意思，不是這樣的……

確認(rèn)自己是否理解正確
So if I understand you correctly…
所以如果我理解得正確的話……
When you say… do you mean…?
你說(shuō)的……,，是……意思嗎,？

學(xué)習(xí)完畢，我們?cè)賮?lái)一組小測(cè)試鞏固一下,。
1. Good morning. Can you put me __ to Susan Black, please?
a. back
b. on
c. through
c. put someone through：將某人接通到另一個(gè)電話,。

2. I'm afraid that Dan is tied __ at the moment.
a. on
b. through
c. up
c. tied up: 忙著做某事

3. Can I read that __ to you? Your phone number is 00 44 ....
a. away
b. back
c. on
b. read something back：重復(fù)確認(rèn)諸如電話號(hào)碼之類的口信或者信息
4. I'm not sure if she's in yet. Hold __ and I'll check for you.
a.back
b.on
c.up
b. hold on：等等

5. Hang __ - let me get a pen. OK, so what's your number again?
a.in
b.on
c.up
b. hang on：稍等片刻，比hold on語(yǔ)氣更隨意些（more informal）,。

6. If you get a nuisance call, just hang __.
a.on
b.through
c.up
c. hang up：掛斷電話,，也可以說(shuō)成“put the phone down on someone”。
a nuisance call：騷擾電話,。

7. It took me 30 minutes to get __ to customer service.
a.over
b.through
c.up
b. get through to a person：試圖打通某人的電話

8. Can you get __ to me later today?
a.back
b.through
c.up
a. get back to someone：給某人回電話
（中國(guó)日?qǐng)?bào)網(wǎng))